INTRODUCTION
In this policy, Context Conscious Language Services & Creative Solutions (referred as CC, or we, us, our) want to notify you, the customer or prospective customer (“You”) about how we collect and process your personal data while you use our services including data and services made available, in this policy.
In the event that we update our privacy policy in the future, the updated Privacy Policy will be posted on this page. We advise You to check this page occasionally to inform Yourself of such changes. By continuing to use our services after such changes have been posted on this page, You agree to the updates made to this Privacy Policy.
THIS POLICY SETS OUT THE FOLLOWING
What personal data we collect and process about you in connection with your relationship with us as a client and through your use of our website and online services;
- Where we obtain the data from;
- What we do with that data;
- How we store the data;
- Who we transfer/disclose that data to, and for what reason;
- How we deal with your data protection rights;
- And how we comply with the data protection rules.
All personal data is collected and processed in accordance with UK and EU data protection laws.
WHAT PERSONAL DATA DO WE COLLECT?
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, project reference number, payment details and information about your access to our website.
We may collect personal data from you when you use our website, or when you contact us.
Specifically, we may collect the following categories of information:
- Name, business name, e-mail address, telephone number;
- The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
We will process any such data only if you have given your explicit consent, or it is necessary, or if you have deliberately made it public.
WHAT DO WE USE YOUR PERSONAL DATA FOR?
We use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. Here are the reasons why we collect your data:
- to communicate with you; providing the information you requested, or handling operational communications such as changes to our websites and services, and security updates, and contacting you in the event of a service delivery time change,
- to provide services you request; the information you provide is used to perform the services you have requested,
- to provide support to you; assisting with the resolution of technical support issues or other issues,
- to enhance and develop our services; tracking and monitoring your use of our websites and services so we can understand how you use our services
- to carry out analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
RETENTION OF YOUR PERSONAL DATA
We will only keep your Personal Data for as long as it is needed to fulfill the purposes outlined in this Privacy Policy. We will keep and use your Personal Data to the extent appropriate to comply with our legal obligations (for example, if relevant laws require us to keep your data), settle conflicts, and implement our legal agreements and policies.
When your Personal Data collected through our Services is no longer used for one of the above-mentioned reasons, it will be deleted.
HOW DO WE SECURE YOUR INFORMATION?
Context Conscious Language Services & Creative Solutions cares about your privacy. In fact, it is one of our main concerns. To ensure your information’s safety:
- We follow strict security procedures in the storage and disclosure of your personal data. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
- In connection with the collection, storage, and disclosure of Your information, we establish physical, electronic, and procedural safeguards;
- We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with UK and EU law on data protection rules.
Although we cannot guarantee that personal information will never be lost, misused, or altered, we make all appropriate and necessary efforts to avoid it. You should keep in mind, however, that sending information over the Internet is never completely safe.
INTERNATIONAL DATA TRANSFER
CC mainly operates in the UK but can also operate in other countries some of which are not located in the European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with UK and EU law on data protection if a third party is involved in the project.
WHO CAN GAIN ACCESS TO YOUR DATA AND FOR WHAT PURPOSES?
We may also share your personal data with the following third if necessary:
- government authorities, law enforcement bodies, etc. in compliance with legal requirements;
- trusted freelancers, if required to deliver linguistic and creative services that you have asked for;
- legal and other professional advisers in order to enforce our legal rights in relation to our contract with you.
COOKIES AND SITE TRACKING
This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful. Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus, enabling us to understand better the products and services that will be most suitable to you.
HOW CAN YOU AFFECT OUR PROCESSING OF YOUR PERSONAL DATA?
At any given time, you have the right to withdraw all or part of a given consent in relation to processing of personal data. You also have the right, at any time, to instruct us to stop processing your personal data.
You have the right to access the Personal Data that You have provided us in the process of receiving customer support service from us. We will send you an electronic copy of your Personal Data in response to your request. Simply send us a request via email at info@contextconscious.co.uk. Please reach us at the same email address for Your requests regarding the rectification of inaccurate personal data.
CONTACT US
If you have any questions, comments or concerns regarding this Privacy Policy or Your information, please contact us via email at info@contextconscious.co.uk.
Last updated 18.06.2021